FREQUENTLY ASKING QUESTIONS

Please contact the store directly. We receive new sizes regularly and sometimes what is available in store might not be reflected online. If you reach out to us, we can set your size aside for you and ship them or help you with curbside pickup.

If you have a Gift Card that you bought in store, that credit can only be used in our physical store. We now offer Gift Cards that you can buy on our website and can be used to shop online. Online gift cards can be used only online. Click HERE to see our online Gift Card options.

Gift cards and store credits are non‑refundable and have no monetary value. They can be redeemed only for product at Bryce Shoes. If you make a purchase using a Gift Card or store credit, and later return it, the refund will go back onto store credit.

Return Policy

• Unfortunately, we cannot accept returns on sale items or gift cards.
• Footwear must be unworn.
• Footwear must be in its original box.
• All returns must be approved before you ship back to the store. Simply contact the store during regular business hours to seek approval.
• Bryce Shoes does not provide free return shipping, nor refund original shipping costs.
• We accept returns for a full refund on full‑price items only, excluding any original shipping fees.
• No unauthorized or COD returns will be accepted.

Exchange Policy

• Unfortunately, we cannot accept exchanges on sale items or gift cards.
• Footwear must be unworn.
• Footwear must be in the original box.
• All exchanges must be approved before you ship back to the store. Simply contact the store during regular business hours to seek approval.
• Bryce Shoes does not provide free return shipping, nor refund original shipping costs.
• We accept exchanges for a full refund on full‑price items only, excluding any original shipping fees.
• No unauthorized or COD returns will be accepted.

Shipping Errors and Manufacturer Defects Policy

• If a return is due to a shipping error or a manufacturer’s defect, all shipping charges and return shipping will be refunded.
• Please contact the store during regular business hours to have your return approved.
• No unauthorized or COD returns will be accepted.

Returns must be unworn and in their original packaging / box.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please contact us if you have any questions.

We are glad you are interested! Click here to join the club. You will receive notifications of upcoming promotions, discounts on shoe care products and much more.

No, you are responsible for shipping fees to return full‑priced product to us, but you are welcome to bring your purchase to our store.

Unfortunately, we cannot accept returns on sale items or gift cards.

We encourage you to create an account on our site so you can track your order. The tracking number is sent to the email you provided. Sometimes the notification goes to your spam or junk folder – please check there.

We currently have images of accessories you can purchase for you to view, but they are only available for purchase in store. They will be available online soon.

We now ship across the country.

For orders outside certain regions, shipping options and amounts will be shown in your cart during checkout.

Orders above a certain amount before tax will be shipped free of charge for specific regions only.

Orders below that amount before tax will be shipped for a flat fee for those same regions.

Orders purchased online may be picked up in‑store or curbside at no charge.

FAQs